Support
Get help with TCF TEF TIP.
Email kimloydmail@gmail.com. Support is provided by YOUNGSIC KIM. Include your device model, iOS or Android version, app version and a short description. For account issues, include your sign-in method and account email if available. Never send passwords or full payment-card details.
Delete your account or request data deletion
- Open Profile in TCF TEF TIP.
- Under Account, find Delete Account and tap Delete.
- Confirm the deletion. This works for both registered and guest accounts.
After successful deletion, your authentication account, profile and all nested study data are removed immediately, including scores, reviews, activity, practice history, AI usage, onboarding records, push tokens and entitlements. Associated exam results, in-app support reports and replies, and uploaded speaking audio are also deleted. The app signs you out and clears local preferences, saved answers, recordings, practice history and cached profile. If deletion fails, the app shows an error and keeps you signed in so you can retry.
Limited purchase, transaction-index and subscription-event records remain for financial reconciliation, disputes, fraud prevention and deduplication. Email and routable account ownership are removed; retained account references use a hashed uid. Stripe event/subscription identifiers and a hashed customer identifier may remain, but our personal customer mapping is deleted. Stripe billing objects are not modified. Provider logs, analytics, diagnostics and backups expire on provider schedules. Account deletion does not cancel subscriptions: cancel separately in the App Store, Google Play or Stripe billing portal.
Without app access, email kimloydmail@gmail.com, preferably from the account email, with the subject TCF TEF TIP account deletion. Guests can provide an available identifier or purchase reference. Never send a password. We may verify identity. Contact us separately about support email correspondence or other identifiable records. See our Privacy Policy for retention details.
Manage or cancel an Apple subscription
Open Settings > your name > Subscriptions > TCF TEF TIP > Cancel Subscription. Use the Apple Account shown on your receipt. Cancel before the renewal deadline shown by Apple; for Apple subscriptions, turn off renewal at least 24 hours before the current period ends. See Apple’s cancellation guide or manage Apple subscriptions.
Manage or cancel a Google Play subscription
Open Google Play > profile icon > Payments & subscriptions > Subscriptions > TCF TEF TIP > Cancel subscription. Use the Google account that purchased it and follow the instructions. See Google Play’s cancellation guide or manage Google Play subscriptions.
Stripe web purchases
If you purchased through supported web checkout, use the web service’s billing/customer portal where available or email us for help managing or cancelling the subscription. Include the purchase email and receipt reference. Apple and Google do not manage Stripe purchases. This legal website does not provide checkout or a billing portal.
Access normally continues for the paid period after cancellation. Uninstalling the app or deleting your account does not cancel billing. Request store refunds separately from Apple or Google; contact us about a Stripe payment.
Restore a store purchase
Sign in to the Apple or Google account used for purchase, open the app’s subscription screen and tap Restore. Use the original app account if linked to the purchase. If Premium remains unavailable, email us with the order or transaction reference and error message. You do not need to purchase again just to restore access.
Are AI scores official?
No. Writing and Speaking feedback provides estimated NCLC/CEFR levels for study. Estimates may be wrong and do not replace official TCF Canada or TEF Canada results or establish immigration eligibility.
Report a content error
Email the exam choice (TCF Canada or TEF Canada), skill, practice set and task/question name or ID, what seems wrong, and a suggested correction if possible. Include the app version and a screenshot with personal information removed. For AI feedback concerns, describe the result and task; avoid sending sensitive personal data.
Related: Privacy Policy · Terms of Use